Have any questions or concerns ? We’re always ready to help!

Contact us below or send us an email at miller@millerandme.com.au

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CUSTOMER CARE

FAQ

What if I want to ask a question prior to purchasing?

We are always here to chat and answer your questions. Please feel free to contact us here!

What is the turn around time for your handmade masks?

Our masks are all made to order, As they are all individually handmade, we need 1-2 weeks to cut, sew, press and stitch, before packaging and posting off to their new homes. 

Do you make Custom Orders?

We love creating custom designs. If there is something you see and love, but would like it to be altered in any way or if you would like sometime custom designed and made, please get in touch and contact us here with your details. We'd love to hear from you.

Can I follow you on any social platforms?

Yes you certainly can. Head over to our Instagram or Facebook page to checkout our latest designs we are working on and follow whats happening in our world.

How long will my order take?

**We will try our very best to post within 48 hrs of receiving payment confirmation of your order.** But please allow up to 5 days in some cases for your order to be made and posted. Need it quicker? We can do that! Select EXPRESS post at checkout and we will guarantee to pop it in the post box within 24 hrs after your order is received and payment is confirmed.

** (above excludes handmade mask orders which currently have a 1-2 weeks turn around time before being shipped)

What are your Silicone beads made from?

They are made using non toxic 100% food grade silicone. Free from BPA, PVC, Phthalates, Cadmium, Lead and Nitrosamine - Free from all of those nasties!

What are your wooden beads made from?

All of our wooden beads are untreated natural Maple wood.

Can I leave my child unattended while playing or holding a piece of  jewellery or your accessories?

NO! Just like all pieces of jewellery and accessories, they are NOT A TOY and not designed for children under 3 years of age. Our jewellery and accessories contain small parts and cords, which may pose a choking and strangulation hazard if misused.

Can I shorten the length of my necklace?

Yes you certainly can. If your necklace is made onto our Nylon-silk cord, simply push the ends out of the clasps, un-knot and cut slightly longer to your desired length and re-tie your knots securely with a double loop.

Postage?

All items are shipped with Australia Post. **We will try our very best to post within 48 hrs of receiving payment confirmation of your order.** But please allow up to 5 days in some cases for your order to be made and posted.
Postage delivery times vary from city to city and country to country. Allow an estimated* 6-10 days.

All postage times are approximately and can not be guarantied. During the current pandemic, please note that postage times can be longer than usual.

What are your delivery options?

Australian deliveries.

After you have entered your postal details, you will be directed to your postage options. These include:

Tracked Regular post at a flat rate of $10.00

Express post at $14.00

Local pick-up FREE to Melbourne suburbs within a 5km radius surrounding to 3088 that arrange pick-up.

Do you provide International delivery?

Please contact us for a quote. Generally the costs are approx $15AUD. International customers please note that we are shipping from Australia. Parcels can take anywhere between 7 business days to 3 business weeks+ to arrive in your country. Sometimes it can take longer. All postage times are approximately and can not be guarantied

If there are any custom issues or country refusal issues with your parcel, We are unable to accept responsibility.

FREE Gift Wrapping

If you would like your items gift wrapped, you can leave a note at checkout! We will use beautiful woven silk paper and matching ribbon.  Colours will be chosen at random to match your item. If there is a specific colour you would like, please let us know and we will happily try and co-ordinate.

CLEARANCE or SALE items excluded*

What payments methods do you accept?

Upon checkout, you will be directed to your payment choices. These include:

PayPal, However, If you DO NOT HAVE a PayPal account, you can still select this method and then scroll to the bottom of PayPals page and select Pay With Credit or Debit Card 

Square, Secure credit card processing with your Credit or Debit Card 

Offline payments, for pre-authorised account holders, pre- arranged bank transfers or pre-arranged COD

Returns and refunds?

We want you to love your item that you have purchased from us. 
If you are not happy please contact us within 3 days of receiving your item to see what we can do. 
Refunds will only take place in the event of faulty or incorrect products (minus the postage cost) This will happen once I have received the returned item in its original condition. 

Unfortunately there is no returns or refunds on all mask orders.

 
 

Happy shopping and thanks for supporting handmade

Jessica xo